Shipping policy

 Shipping & Delivery Policy

We want your treasure box to reach you quickly and safely. This policy explains how we ship, when you can expect delivery, and the terms that apply.

1 Order Processing

Orders are processed within 1–2 business days of confirmation. Orders placed on Sundays or public holidays are processed on the next business day. You will receive a confirmation and tracking details once your order is dispatched.

2 Delivery Timelines

Standard delivery typically takes 3–7 business days from the date of dispatch, depending on your location and serviceability. Metro and Tier-1 cities are usually faster; remote and Tier-3 locations may take slightly longer. Delivery timelines are estimates and not guaranteed, as they depend on our courier partners and factors beyond our control (weather, regional disruptions, etc.).

3 Shipping Charges

  • Orders above ₹999: Free standard shipping.

  • Orders below ₹999: A nominal flat shipping fee is applied, shown clearly at checkout.

  • Cash on Delivery (COD): A small COD-convenience charge may apply and will be displayed at checkout before you confirm.

4 Cash on Delivery (COD) Terms

  • COD is available on eligible orders and pin codes, subject to a maximum order value displayed at checkout.

  • To prevent fraud and reduce failed deliveries, we may verify COD orders via phone, SMS, or WhatsApp before dispatch. Orders that cannot be verified may be cancelled.

  • Please keep the exact order amount ready at the time of delivery, as delivery partners may not carry change.

  • Repeated refusal of COD orders at the doorstep may result in COD being disabled for future orders on your account or number.

5 Tracking, Failed Delivery & Incorrect Address

Once dispatched, you can track your order using the link shared with you. Please ensure your shipping address and contact number are accurate and complete; we are not responsible for delays or non-delivery resulting from incorrect or incomplete information. If a delivery attempt fails or a parcel is returned to us due to an incorrect address, repeated unavailability, or refusal, we will contact you to arrange re-delivery (additional charges may apply) or process a refund as per our Refund Policy.